You may request a copy of your medical records by printing and completing the Release of Information form.

Patients

If you are a patient requesting copies for yourself mail the completed form to:

HCA Shared Services, Release of Information
Boulders VIII, 7300 Beaufont Springs Drive
Richmond, VA 23225

Please allow seven to 10 days for Ciox, the firm who handles these requests to process. Virginia law permits a charge for your records; Ciox will invoice you directly. Rates are $0.25 per page plus postage and handling. Prepayment may be required before records are mailed out.

For additional information or to check on a status of a previous request please call Ciox at (804) 267-2539 or toll free at (877) 330-4290.

Continuation of Care

Facility or Doctor

If you are a facility or a doctor’s office requesting records on a patient currently being treated, or you are a patient requesting records be sent to a physician for continuation of care, please fax a completed release form to (855) 226-6070. Records for continuation of care will be expedited as needed and there is no charge. To follow up on a request please call (804) 267-2539 or toll free (877) 330-4290.

To request copies of your bill or if you have a question about your bill please contact the billing office at (804) 675-5440.

For medical records questions not related to obtaining copies of records please call (804) 541-7454.

The offices are open 8:30 am through 4:30 pm, Monday-Friday.